Refund Policy

Effective Date: June 3, 2026

 

Application

This Refund Policy applies to purchases made on ccsynergyweb.com only.

Important: If you purchased through the SynergyWeb™ app (synergyweb.app), the app's separate Payment Policy and Terms of Use apply, not this policy. For app-related refunds, refer to synergyweb.app/terms.

 

Refund Timeframe

Refund requests must be submitted within 14 days of your purchase date. Requests submitted after this period will not be accepted.

 

How to Request a Refund

To request a refund, email us at cc.synergypteltd@gmail.com with:

• Your order number

• Reason for the refund request

• Photos of the item (if applicable)

We will review your request and respond within 3 business days.

 

Non-Refundable Items

The following items are non-refundable:

• Customized or personalized orders — once production has commenced

• Sale items — marked as final sale at checkout

• Digital downloads — once access has been granted

• Services rendered — consulting or design work already completed

 

Refundable Items

We offer refunds for:

• Defective items — manufacturing defects or damage in shipping

• Wrong items — order errors on our part

• Items not as described — significant differences from listing

Items must be in original, unused condition with original packaging. Items showing signs of use, wear, or customer misuse are non-refundable.

 

Refund Method & Processing

Approved refunds will be issued to your original payment method within 7 business days of:

• Return shipment receipt (for physical items), or

• Approval (for digital items or service refunds)

Refunds appear as a credit back to your card or account. Your bank may take an additional 3–5 business days to process.

 

Shipping Costs

• Customer-initiated returns: You pay return shipping costs.

• Our error (wrong/defective item): We cover return shipping. Use the prepaid label we provide, or we'll reimburse standard tracked shipping costs (up to SGD 30).

• Replacement orders: We cover outbound shipping at no charge.

 

Exchanges

If your item is defective or wrong, we offer free replacement as an alternative to refund. Replacements typically ship within 5 business days.

 

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If you are a consumer in Australia, you may have additional rights to refunds or replacement for goods that are faulty or not fit for purpose, regardless of the timeframe stated above.

 

Dispute Resolution

If you disagree with a refund decision, you may contact us at cc.synergypteltd@gmail.com to discuss further. We aim to resolve disputes fairly and promptly.

 

Questions?

For refund questions or to initiate a request, contact us at cc.synergypteltd@gmail.com or reply to your order confirmation email.

 

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